Welcome to Som Fashion! Your satisfaction is our top priority, and we aim to deliver an exceptional shopping experience. Kindly review our cancellation and refund policy to fully understand your rights and available options.
Order Cancellation
Cancellation Before Shipping
You may cancel your order within 24 hours of placing it.
To cancel your order, contact our customer support team with your order details.
Upon successful cancellation, a full refund will be issued to your original payment method.
Cancellation After Shipping
Cancellations cannot be processed once your order has been shipped.
However, you can initiate a return after receiving the product by following our return policy.
Refund Policy
Eligibility for Refunds
Refunds are processed for:
Items damaged during transit.
Incorrect items received.
Items that do not match the description.
Non-Refundable Items
Products used, worn, or damaged after delivery.
Items without original packaging and tags.
Refund Process
To request a refund, contact our support team within 7 days of receiving the product.
Include your order ID, reason for the refund, and photos of the product if applicable.
Refunds will be processed after product inspection and approval.
Refund Timeline
Refunds will be credited to your original payment method within 7-10 business days after approval.
How to Request a Refund or Cancellation
Email us at support@somfashion.com with your order details.
WhatsApp us at +918479929543 with your order details.
Provide all necessary information, including:
Order ID.
Reason for cancellation or refund.
Supporting documents (e.g., photos for defective items).
Our team will respond within 24-48 hours to assist you further.
Important Notes
Refunds for COD (Cash on Delivery) orders will be processed via bank transfer or store credit.
Shipping fees are non-refundable unless the return is a result of our mistake.
Som Fashion reserves the right to refuse refunds or cancellations that do not comply with our policy.
Thank you for choosing Som Fashion. If you have any questions, feel free to contact us at support@somfashion.com or via our WhatsApp +91 8479929543 customer support hotline.